Fast-growing drywall repair company shares recipe for success
The Patch Boys, America’s first, largest and most trusted drywall repair franchise company, trains its technicians to develop the skills and attention to detail that is necessary to excel in their field – something the company refers to as the “art and science” of drywall repair.
The “science” behind their process starts with the technician’s knowledge level. Having a well-developed skill set in the areas of drywall repair and installation is considered the first ingredient in the fail-proof recipe that The Patch Boys uses to provide best-in-class service to its clients. Equally as important is preparation – having the proper tools and quality materials is critical to completing a project quickly and correctly.
“As our technicians gain a deeper understanding of the niche knowledge required to master the science of drywalling, we also encourage that they develop strong client skills as well,” said Ted Speers, President of The Patch Boys. “Being on time, respectful of a client’s space, and clearly communicating about the work involved sets the tone for a successful experience just as much as technical skills.”
As a compliment to the “science” piece, the “art” of drywalling comes with the skills that technicians develop through experience on the job – including texture matching, preparing the right consistency of the “mud” or drywall compound, and mastering the multistep process of drywall repair. This part of the recipe also involves a mixture of professionalism and communication – as the technicians should be able to effectively communicate their process to the client.
“Having experienced professionals that really understand what it takes to properly and completely finish a job is crucial,” says Bill Weber, Owner of The Patch Boys of DuPage County. “It’s not just slapping a piece of drywall in and throwing some mud on a wall – to get the job done right, it’s all about the years of experience developing the skill set, a professional’s eye for detail and making clients feel at ease when working in their homes.”
